Upon placement of an order and receipt of that order by Society Nine, customers will be sent an order confirmation email. Once an order has been shipped, customers will receive a shipment confirmation email with a tracking number.
Society Nine reserves the right to cancel and refund any order, at any time, for any reason.
For any questions regarding orders, please contact firstname.lastname@example.org. We will always make our best efforts to accommodate requests for expedited processing.
We currently utilize USPS and FedEx shipping services.
Please allow up to 1-3 business days from the time of purchase for order processing.
All rates generated are real-time rates provided by the carrier based on location and zone.
We ship to the shipping address provided by the customer.
We are not responsible for lost or missing orders due to an incorrect shipping address provided; or, once a shipment has left our warehouse and been picked up by the carrier. The customer will need to contact the carrier to trace lost packages.
Shipments returned to Society Nine as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation or insurance.
We currently offer flat rate shipping worldwide with USPS and FedEx.
Please note that all customs and duties will be paid by the customer, per the requirements of their local postal office.
Every shipment will have varying customs and duties per country, as well as per weight and shipment size. We do not have exposure to those fees, nor are we responsible for setting those fees. You may receive an invoice from your local post.
All shipping rates generated are real-time rates provided by the carrier based on location and zone.
We apologize but we cannot accept returns and exchanges from international purchases at this time.
RETURNS & EXCHANGES POLICY
For Boxing Gloves and MMA Gloves: We want you to be satisfied with our products. We are happy to accept a return on any product in resalable condition(with tags and free of odors) within fourteen (14) days from the date your order is delivered.
For Apparel: If you are not 100% satisfied with your purchase, we will accept returns of any unworn merchandise within fourteen (14) days from the date your order is delivered.
Merchandise must be in unworn condition and must retain any labels attached to the garment.
Merchandise must be carefully enclosed in its original packaging. We will not accept returned goods that have been worn, do not have their original packaging, or that show apparent signs of use.
As a general rule: If, within 14 days, we send you your courtesy pre-paid shipping label for return/exchange and you do not complete the return/exchange, the pre-paid shipping label will be null and void. If you still would like to complete a return for a refund, the second shipping label fees will now be deducted from your refund total.
How to Return
Please contact email@example.com to begin the returns and exchange process. In the email subject line, please write your order number and “PRODUCT RETURN” (ex. Order 12345 Product Return)
Please include the following information in the body of the email:
1) Order number
2) Item(s) you wish to return
3) Reason for return (choose from the following list)
A) Changed mind - do not want B) Does not fit C) Damaged - the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage D) Defective - the box or packaging appears fine, but the product within is not working as intended or is damaged E) Received incorrect item
Once we receive your return request, we’ll also send you a pre-paid shipping label in PDF format for you to print out and tape onto the outside of your return shipment. Box up your return(s) and ship it back to us - drop off your package at the carrier we instruct you to drop it off at (it'll be either FedEx or USPS.)
We will process your return as soon as it is received and issue you a refund or store credit in 3-5 business days.
First, follow the above instructions in the RETURNS section. Then box up your return and ship it back to us.
Once we receive your returned product and we inspect it for damage, we will ship your new exchange. You will receive a shipping notification email with a tracking number for your new exchange.
Sometimes we offer product bundles that provide greater savings and value.
Because they are sold together at a discount, if you choose to return any part of a bundle, you will receive a refund for that product based on its retail price minus the discount applied.
If a component of your bundle does not fit or is defective, please fill out the information as instructed in the How to Return section and be sure to indicate it is part of a bundle and our customer service team will provide you with specific instructions.
Promotional Discounts and Bonus Items
If you choose to return an item that was part of a promotional discount, any refund you receive will be equal to the selling price for that product under the promotion.
If you received a bonus item with your order and choose to return the product that the bonus item was paired with, you must also return the bonus item. Failure to return the bonus item will result in a decrease in your refund equal to the value of the bonus item.
Please feel free to also contact us at firstname.lastname@example.org if you have any further questions about returns and exchanges. While all of the above rules will still apply, we understand there may be unique needs and we may be able to accommodate those needs better if we can be notified of your situation as soon as possible.
FREQUENTLY ASKED QUESTIONS
Q: What payment options do you accept?
We accept Mastercard, Visa, American Express and Discover, as well as Paypal.
Q: Can I change or cancel my order after it has been placed?
Possibly! Please contact us at email@example.com and we will do our best to help you with your order.
Q: How do I know if my order has been shipped?
Once your order ships, you will receive an email with a tracking number that will allow you to monitor the shipment of your order.
Q: Can I return/exchange something if I am dissatisfied?
Yes - Please view our returns & exchanges policies on this page.
Q: Do you have a size chart?
Yes. You can find a link to our size chart here and on each apparel product page.
Q: Do you offer gift cards?
Yes - please click here to purchase. We are able to ship physical gift cards for personal gifting purposes and provide digital gift cards for record keeping purposes as well in case cards get lost.
Q: Do you offer discounts to personal trainers and fitness professionals?
We don't have a formal program in place yet, but please contact us at firstname.lastname@example.org. We love building relationships with new partners. We would love to know a bit more about your journey and how we can build a relationship together to support that journey.