Looking for some quick answers to a specific question? Use this handy FAQ list as a shortcut to some of the most frequently asked questions we get, from products, to fit, to shipping, and other stuff in between!
ORDERS & SHIPPING
Q: What is your returns/exchanges policy?
A: You can find the policies written out for both DOMESTIC and INTERNATIONAL orders here.
Q: Do you offer free shipping?
A: We do have the following shipping offers:
$7.99 Flat Rate for Orders Under $130
Free Shipping on Orders Over $130
International: We unfortunately do not offer any free shipping or flat rate shipping internationally at this time, but our shipping calculator generates the absolute best international rate available to your destination, out of the many carriers around the world and an up front duty calculation for maximum transparency.
Q: Can you explain your shipping rates?
A: We created economical options for shipping because it allows us to address the realistic operational costs of shipping, and invest in the ability to give continually great service to all customers.
Larger players like Walmart and Amazon have changed consumer perception about how much it actually costs to ship things. Having said that, we promise we are working hard to continue to grow and improve on our shipping services model in order to service the greater good of all customers.
By choosing to invest in our customer service, build a relationship with us (we promise we actually listen to you!) and believe in Society Nine, you help to build and create that future with us. For more information, read our blog post here.
Q: I just placed my order. Why hasn't it gone out immediately?
A: We have fabulous, badass, kind and generous human beings working hard to make sure your packages look great before they go out (nope, no robots here!)
As such, we request 24-96 business hours (1-4 business days) from the moment your order was placed for your shipment to go out the door.
Q: What is your refund policy?
A: We are happy to process a refund if you are unhappy with your purchase within 14 days of receiving your order. We will refund the order minus the original cost of shipping.
For more information, you can find the policies written out here.
Q: What is your exchange policy?
A: We are happy to process an exchange for you within 14 days of receiving your order. Once we receive the product you wish to exchange, we will ship out your exchange and a new tracking number will be provided automatically and sent to you via email.
For more information, you can find the policies written out here.
Q: I never received a tracking number for my order. Why is that?
A: Unfortunately, this does happen from time to time - either because the tracking notification email that we automatically send you when your package is processed has been shot to your spam or junk, or technology failed us and the email simply didn't go through. Not to worry! Reach out to us, and we'll be sure to resend you the tracking number.
Q: Tracking is showing that my package hasn't moved, or is no where to be found even though I got a tracking notification email several days ago. What happened?
A: From our experience, this can mean a few things:
1) If you can imagine millions of packages being processed every single day, the label on this box very well could’ve not been scanned in - in other words, it missed the scanner itself but is very well on its way.
2) The package is lost.
Both scenarios in general are rare, but because scenario 1 is most common between both of these options, we typically recommend seeing if your package happens to show up by the end of the given week. If it does not, on a case by case basis we will work with you to make sure you are taken care of. Not to fret!
Q: What makes your gloves overall different?
A: We started the company developing gloves to specifically fit women by gathering data from real women - their height, weight, hand measurements and fit preferences is what went into the actual development of Society Nine’s fit profile of our gloves. So we are rooted in putting women first. Our fit profile of our boxing gloves therefore are much more contoured to the knuckles of a woman’s fist, giving her a better ability to get a good strike in (in other words, no more floating inside giant gloves!)
A contoured fist also allows for the ability to better protect your hand because you're creating a better compressive surface for your knuckles when you punch. After all, you're throwing in a bag of bones really hard at something! You need as much compression as you can get - so our contoured fit is a key component of making sure that you are able to create a proper compressed surface to strike with.
We continue to collect feedback, information and data from our customers still to this day in order to continue to improve our products and be a brand our customers are proud to wear.
Q: How would you recommend cleaning Society Nine gloves?
A: We have a handy step-by-step recommendation for how to keep your gloves fresh and clean - you can view it here!
Q: How does your glove sizing fit compared to other brands on the market? How are each of your glove styles different?
A: Because Society Nine gloves have their own fit profiles that we developed, they aren't comparable to other brands on the market. In other words, if you wear a 14oz glove from another brand in the market and they are too big, don't count out the possibility that a pair of 14oz Society Nine gloves may fit you. Here is some information about our various fits for each glove style:
Our Icon Lace Up Boxing Glove: The Icon Lace Ups have a bigger fit profile than the Bia Boxing Glove due to extra padding construction overall for sparring. They have the most room in the fist compartment out of all our glove products, but they still will be a more contoured fit compared to most sparring gloves on the market. In general, it is still a fit that is more narrow and shallow than most unisex gloves on the market. Reducing the depth and width of our gloves allows for a closer fit that prevents your hands from ‘floating’ when striking.
Our Bia Boxing Glove: The Bia Boxing Glove is made of leather, and has a much more contoured, conformed fit. It can be used for sparring, heavy bag work, and mitt work. They are not designed to fit with quick wraps / gel wraps.
The closest similarity we can offer based on feedback from our customers is that if you wear a 10oz glove in Twins, our 12oz Bia Boxing Glove fits a bit more similarly to that.
Additionally, our fit profiles are proportional to weight, so for instance - our 12oz Bia Boxing Glove will have an overall smaller construction than our 16oz Bia Boxing Glove.
Our Essentials Training Glove: we created this glove to accommodate for beginners who like to use quick wraps, because we had enough demand from customers who use gel wraps that we found it necessary to create a high quality specialty glove for those just starting out.
The material we use there is a synthetic leather that has much more stretch and flexibility than leather (leather takes awhile to break in) so the cavity inside of the glove feels a bit more spacious to accommodate the bulkiness of a gel wrap. It’s also a versatile glove to use if you’re a more advanced student, and it can be used for heavy bag work and mitt work. We don’t recommend using it for sparring.
SPONSORSHIPS & DONATIONSQ: Do you do financial/cash sponsorships?
A: We currently do not do any financial/cash sponsorships; however, we are relaunching our brand ambassador program, where participants will receive a percentage commission off orders generated as a result of their sales traffic. If you are interested in becoming a brand ambassador and being notified the moment we relaunch the program, you can sign up to be notified here: https://societynine.com/pages/brand-ambassadors
Q: Do you do product donations?
A: We appreciate you wanting to include us in your community. We always love opportunities to play any role to support great causes. For any donation requests, please fill out our form by clicking here. We require those interested to submit their request a minimum 4-6 weeks prior to the date needing to receive. While we do our best to consider all requests, depending on the level of demand, not all submissions will be granted.